Know Before You Stay
Your most common questions, answered in one place
Check in for guests is 4pm and check out is 11am. Please contact the front desk with any early arrival or late departure requests.
The minimum age required to check in is 21.
Reservations can be cancelled by contacting the front desk, by phone at (845) 714-2000 or by sending us a message.
The onsite, full service restaurant, The Salt Line at Vassar, has a full breakfast offering available to guests from 7:30am-10am every day.
Yes, The Heartwood has uncovered parking available to all guests at no additional charge.
The Heartwood does not have a pool.
Unfortunately, there are no shuttles to and from The Heartwood. The front desk is happy to provide transportation recommendations. Please Contact Us for assistance.
No, The Heartwood Hotel is a non-smoking property.
Air mattresses and pack-and-plays are available upon request, subject to availability, for $15 + tax per night. Please call the front desk at (845)714-2000 for assistance.
Yes, dogs are welcome at The Heartwood Hotel. A pet fee applies and includes a dog bed and bowls set up in your guest room upon arrival. We do not have breed or size restrictions, and up to two dogs are permitted per room.
Yes. Our EV chargers are Level 2 ChargePoint chargers, operating on a 240-volt power supply, which is AC, and can charge most electric vehicles using either AC or DC power. They are not complimentary, the guests pay directly on the chargers themselves. The rate is $3/hour for the first three hours, then there is a grace period of one hour where neither the card nor car will be charged, and then the rate increases to $5/hour. Level 2 chargers can add 25 to 50 miles of range per hour depending on station amperage and vehicle capabilities.
The Heartwood Hotel is located directly across the street from Vassar College, with campus views visible right from our lobby windows. We’re approximately 0.3 miles from Vassar’s main gate, about 0.5 miles from the Main Building and athletic fields, and roughly 1.2 miles from other areas of campus depending on your destination.
Yes, The Heartwood features an on-site fitness center available exclusively for guest use. The gym offers a convenient space to maintain your workout routine while staying in Poughkeepsie, whether you’re visiting Vassar College or exploring the Hudson Valley.