Our Best Rate, Reserved with Care
When you book directly with The Heartwood, your stay begins with a more personal connection and a few thoughtful assurances.
You’ll receive our best available rate, along with our most flexible cancellation terms, so you can plan your time in Poughkeepsie, on campus, and throughout the Hudson Valley with ease.
Why Book Direct at The Heartwood?
Booking directly with The Heartwood gives you more than our best available rate. Direct guests receive our most flexible cancellation terms, priority consideration for available room upgrades and special requests, and direct access to the hotel team for help before and during their stay.
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Priority consideration for upgrades
When upgraded accommodations are available, guests who book directly receive priority consideration. Upgrades are based on availability and are not guaranteed.
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More attention to special requests
Booking directly makes it easier for our team to assist with special requests, room preferences, and arrival details tied to your reservation.
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Our most flexible cancellation terms
Plans can change. Guests who reserve directly receive our most flexible available cancellation terms, giving you added flexibility when planning your stay.
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Direct access to our hotel team
Questions about your room, reservation, Vassar, or the surrounding area? Booking direct means working with The Heartwood team rather than going through a third-party booking site.
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Our best available rate
Book through The Heartwood’s official website to receive our best available rate along with the additional benefits of reserving directly.
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Local knowledge, directly from the source
Our team knows The Heartwood, Vassar, Poughkeepsie, and the Hudson Valley firsthand and can help with questions before and during your stay.
Our Best Rate, Guaranteed
If you find a lower qualifying publicly available rate within 24 hours of making your reservation, submit a Best Rate Guarantee claim. If the rate meets our guarantee terms, we’ll match the lower rate and provide an additional 10% savings on that rate.
Our Best Rate Frequently Asked Questions
Our promise to you is our best rate, guaranteed. Below are some Frequently Asked Questions and the Terms and Conditions that apply when submitting a Best Rate Guarantee form.
Find a better qualifying rate through a third-party website? Submit a claim within 24/hours of booking on theheartwood.com, and as long as that better rate meets our Best Rate Guarantee terms, we'll treat you to an additional 10% off that lower rate you found.
If you happen to spot a lower rate elsewhere, it just needs to match your stay exactly. The same room, same guests, same dates and nights, and the same cancellation and guarantee details. The qualifying rate must also be available to the public. Member discounts or other such rates that require further qualification do not apply. Since every site shows things a little differently, differences tied to resort or destination fees not listed elsewhere wouldn’t be eligible.
A confirmed reservation with The Heartwood at Vassar is required to submit a claim. It must match the lower rate exactly, including room type, guests, dates, length of stay, and guarantee and cancellation policy, and meet our Best Rate Guarantee Terms.
You can still submit a claim as long as it meets our Best Rate Guarantee terms and is within 24/hours of making your reservation with us.
Our goal is to keep comparisons fair and simple. The Best Rate Guarantee covers the room rate, and we’ll only compare rates that include the same required fees and taxes. If a difference is due to how a site displays those items, it wouldn’t qualify. The guarantee doesn’t apply to taxes, service charges, gratuities, or other non-room fees.