When you book directly with The Heartwood, your stay begins with a more personal connection and a few thoughtful assurances.
You’ll receive our best available rate, along with our most flexible cancellation terms, so you can plan your time in Poughkeepsie, on campus, and throughout the Hudson Valley with ease.
A stay at The Heartwood should feel considered from the very beginning. When you book directly with us, you receive our best available rate, our most flexible cancellation terms, and the ease of working with the team who knows the hotel, the campus, and the Hudson Valley best.
A Few Thoughtful Touches
When you reserve directly, we’re able to look after the details with greater care.
Plans Made with Ease
Schedules shift. Visits change. We keep the process simple, so your time in Poughkeepsie feels as seamless as possible.
Details, Well Considered
From arrival notes to special requests, we take pride in the small things that make a stay feel personal.
A Familiar Point of Contact
When you call, you’ll speak with someone right here at The Heartwood, a helpful voice who knows the property, the neighborhood, and the rhythm of campus life.
First Consideration
Direct guests receive priority consideration for available upgrades and special requests.
Rooted in Place
Booking directly supports The Heartwood, our team, and the Poughkeepsie and Hudson Valley community we’re proud to be part of.
Found a Lower Rate?
If, within 24 hours of making your reservation, you find a lower publicly available rate elsewhere, let us know by submitting a claim form. We will gladly match it and extend an additional 10% savings on that lower rate.
Because at The Heartwood, hospitality begins with a sense of place and a stay made more personal from the start.
Our promise to you is our best rate, guaranteed. Below are some Frequently Asked Questions and the Terms and Conditions that apply when submitting a Best Rate Guarantee form.
Find a better qualifying rate through a third-party website? Submit a claim within 24/hours of booking on theheartwood.com, and as long as that better rate meets our Best Rate Guarantee terms, we'll treat you to an additional 10% off that lower rate you found.
If you happen to spot a lower rate elsewhere, it just needs to match your stay exactly. The same room, same guests, same dates and nights, and the same cancellation and guarantee details. The qualifying rate must also be available to the public. Member discounts or other such rates that require further qualification do not apply. Since every site shows things a little differently, differences tied to resort or destination fees not listed elsewhere wouldn’t be eligible.
A confirmed reservation with The Heartwood at Vassar is required to submit a claim. It must match the lower rate exactly, including room type, guests, dates, length of stay, and guarantee and cancellation policy, and meet our Best Rate Guarantee Terms.
You can still submit a claim as long as it meets our Best Rate Guarantee terms and is within 24/hours of making your reservation with us.
Our goal is to keep comparisons fair and simple. The Best Rate Guarantee covers the room rate, and we’ll only compare rates that include the same required fees and taxes. If a difference is due to how a site displays those items, it wouldn’t qualify. The guarantee doesn’t apply to taxes, service charges, gratuities, or other non-room fees.